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February 22, 2014 [ Planned Maintenance ]

posted Feb 16, 2014, 8:13 PM by Darrell Turner   [ updated Sep 11, 2014, 9:25 AM ]
Dear CollaborateMD Users,

This message is to inform you that CollaborateMD has a maintenance window scheduled for this coming weekend, Saturday, February 22, 2014 starting at 11 pm EDT through Sunday, February 23, 2014, 5 am EDT. During this maintenance window, the CollaborateMD application will not be available for use by our CollaborateMD community.  All claims scheduled for Saturday, February 22, 2014, will be processed and submitted at 8 pm EDT, prior to the system maintenance window.

In addition, our clearinghouse partner, RelayHealth will also be performing system maintenance beginning 9 pm. EDT on Saturday, February 22, 2014 and ending 10 am. EDT on Sunday, February 23, 2014.  During this time frame, RelayHealth claims, eligibility, claims status and address/credit transaction processing will not be available for use by our CollaborateMD community. Reports and Electronic Remittance Advice (ERA) will not be delivered. Also, Collaboration Compass, including Support and Audit Tools and Payer Agreements Library, will not be available. This will prevent any eligibility transactions and claims status requests from being processed during the planned maintenance window.

We apologize for any inconvenience and greatly appreciate your support with this planned maintenance.