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[RESOLVED] September 2, 2015 - System Slowness

posted Sep 2, 2015, 7:59 AM by Angelique Belot   [ updated Jan 18, 2016, 5:37 PM by Darrell Turner ]
We have investigated and resolved the issue regarding the system slowness that some users may have experienced on September 1st and September 2nd. We were able to put a fix in place, however the fix will require ALL USERS to completely exit CollaborateMD and restart. Upon restart of the program you will be prompted to perform an update. If you don't have permission to complete the update, please reach out to your IT Department for assistance on performing the update. 

  • Please do not log out and log back in. You must EXIT the program by clicking on the Exit icon or the Red “X” located at the top right hand corner of the screen. 
  • Please note that users will not see system improvements until a majority of users update their program. We anticipate this occurring as the day progresses.
Again, we apologize for the inconvenience this has caused and appreciate your patience as we worked quickly to resolve this issue. Our Engineering Department will continue to monitor the performance of the software to prevent this from happening in the future.

Best Regards,

Your CollaborateMD Team